Shipping Policy

CAN I RECEIVE SHIPMENTS IN MY COUNTRY?

4PawsBracelets offers shipping to the United States of America, Canada, Australia, and the UK. Simply proceed through the checkout process to calculate shipping costs for your destination.

Please be aware that tracking information will only become available once your package has been dispatched from our crafting facilities and is en route to you.

We strive to collaborate closely with shipping partners to expedite deliveries to our customers. However, please understand that we reserve the right to assess whether a package is still in transit or if it should be considered lost. In the event of a lost package, we will either replace the order or provide store credit equivalent to the purchase price. Refunds will not be issued for packages deemed lost in transit.

Please note that once packages are handed over to shipping or postal services, we relinquish control over their delivery and cannot be held liable for any issues thereafter.

WHAT IF I RECEIVE INCOMPLETE ITEMS?

If you receive only a part of your order, it means that we have shipped the items in separate packages. If you need more information about your order, please reach out to our Customer Support Team at [email protected].

WHAT IF I AM NOTIFIED THAT MY ORDER HAS BEEN DELIVERED BUT I HAVE NOT RECEIVED IT?

Sometimes shipping carriers send out delivery notifications prematurely. In such cases, the package typically arrives within three days after the notification. If your package has not arrived within this timeframe, please get in touch with the nearest facility of the relevant shipper or postal carrier using the shipping details provided to inquire about the package's location.

In these instances, it is the customer's responsibility to contact the local shipper or postal carrier, as the package status indicates delivery.

Reporting a package missing/stolen

To report a missing or stolen package in the USA, please contact the appropriate shipper or postal carrier and inform them about the situation. They will initiate an investigation and provide you with a Case Number.

Once you've reported the missing or stolen package and obtained a Case Number, please send an email to Customer Support at: [email protected], including your verifiable case number provided by the shipping carrier.

Please note that this process does not constitute an insurance claim for lost or missing packages, as packages marked as "Delivered" are not eligible.

Additionally, kindly avoid conflating this report with a lost package inquiry. We do not accept lost package inquiry numbers for order replacements or reimbursements.

For non-USA orders, we investigate missing packages on a case to case basis.  We will not reimburse shipping costs for any missing or lost international packages.

Incorrect or incomplete addresses

In the event of incorrect or incomplete addresses provided by the customer, 4PawsBracelets cannot replace or reimburse orders that are not received. However, we will do our best to reship the returned package!